China Telecom: The rectification package is complex, users have difficulty choosing and harassing phone problems

China Telecom: The rectification package is complex, users have difficulty choosing and harassing phone problems
According to the news on the website of the Central Commission for Discipline Inspection of the Central Commission for Discipline Inspection on the 22nd, according to the unified deployment of the Central Committee, from March 28 to June 15, 2019, the Central Sixth Inspection Team conducted a regular inspection of the party group of China Telecom Group Co., Ltd., July 22 feedback feedback.In accordance with the requirements of the Central Committee, the Party Group earnestly completed inspection and rectification tasks and achieved periodic performance.In accordance with the relevant requirements of the inspection work, the inspection and improvement of the exhibition will now be announced.Regarding the issue of handing over supervision and reform during the inspection.One is to rectify the problem of “complex packages, difficult for users to choose”.Continue to clean up low-efficiency sales products, significantly reduce the number of public packages on sale.As of December 31, the public packages on sale were down 60% from the end of 2018.The second is to rectify the problem of “new and old users have different rights, false publicity does not limit traffic”.Clarify the authority for the classification and disposal of stores, achieve the same rights for the same store in level 1-3 halls, fully extend the different rights for new and old users, and publicize the requirements of “five no permits” without limit.The group-wide channel inspection was carried out. Among the 219 stores inspected, 214 stores did not show new and old different rights. There was no limit to false propaganda, and 5 problem stores had been rectified.The third is to rectify and correct the value-added business marketing issues.Revise the value-added business cooperation management methods, further improve the value-added business management mechanism, gradually clarify the value-added business operation responsibilities, clarify the value-added business violation disposal rights, develop online value-added business cooperation black and white list management functions, and implement the black list through the ability management platformGroup sharing.The fourth is to rectify the problem of harassing phone calls.We will further strengthen the supplementary work system of the national biodiversity, interview and supervise the units whose sustained effect is not obvious or rebound, continue to do a good job in voice relay, call center business management, and promptly shut down illegal code numbers and trunk lines.Completed the “decline incoming calls” platform construction and promotion pilot to provide customers with customized harassment call interception services.Fifth, rectify the problem of spam messages.Continue to strengthen the centralized examination and approval reporting of ports, strictly implement violations of regulations and shut down immediately, and continuously improve the efficiency of spam SMS interception and control.Implement blacklist sharing across the country, optimize keyword blocking by day, and block hundreds of millions of spam messages per month across the group, keeping the industry’s best.Sixth, rectification of the “outgoing call” problem in the name of telecommunications companies by joint venture partners.Organize channel agents to complete the fulfillment of supplementary agreements or commitments, effectively manage the agents’ outgoing numbers and plans, and establish a mechanism for handling complaints of outgoing calls.Thirty-one provincial companies have completed self-examination and rectification to achieve standardized management of agents ‘outgoing calls.The seventh is to rectify the problem of irregular access to customers’ own apps.Establish a customer-oriented incremental self-operated APP evaluation and reporting mechanism and organize relevant training.Through a new round of self-examination full coverage and 100 APP spot checks, focusing on rectification of 13 types of issues to further improve compliance.The eighth is to rectify the problem of non-sharing of information about illegal and untrustworthy partners.13 cross-operator joint meetings were held to establish a group summary and one-point docking information sharing model to achieve group-wide violations and trustless information sharing.As of December 31, the entire group has shared early warning information for breach of regulations 2.More than 30,000.Editor Wang Jinyu

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